Cable Modem's HFC MAC ID Update

Please submit your request below with your 8-digit StarHub Customer No. (which can be found on the top left hand corner of your monthly invoice) and NRIC/FIN.

Online Request Form for Existing MaxOnline Customers Only

This online form allows you to update your new cable modem's HFC MAC ID with StarHub.

StarHub Customer No. (8-digit) :
NRIC/FIN :

I would like to update my existing cable modem's HFC MAC ID to the new cable modem's HFC MAC ID.

Existing HFC MAC ID :
New HFC MAC ID :

(Where can I find the HFC MAC ID?)

Note:

* Please note that only selected models of cable modem are compatible with MaxOnline Ultimate. To check your cable modem compatibility, please click here.
* The new cable modem will be activated within 48 hours upon successful submission. Please note that there will be a brief service disruption when the service is activated.
* Please note that the email address you have provided in this e-form will be used for official communications from StarHub to you in future. It will supercede any email address you have previously furnished.

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